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The Head of Customer Support will lead a team to optimize customer service operations, develop strategic plans, enhance order fulfillment processes, manage customer relationships, and collaborate with stakeholders to align regional strategies with global goals.
Manage the Quality Control activities to ensure the quality and compliance of new therapy services, including overseeing sample control, assay validation, QC microbiology, analytical testing, and environmental monitoring. Collaborate with R&D, manufacturing, and regulatory teams to uphold quality standards.
As a Field Account Manager, you will drive revenue and develop strong relationships in the bioprocess business by managing accounts, proactively selling products, analyzing customer data in Salesforce, and identifying new business opportunities. This role involves 45% travel and collaboration with cross-functional teams to achieve sales goals.
The Portfolio Analyst role involves managing the product innovation portfolio by collaborating with Market Intelligence, Product Development, and Finance teams. Responsibilities include providing portfolio reviews, executive presentations, and integrating innovation initiatives into overall execution while monitoring progress toward strategic goals.
As a Field Account Manager, you will drive revenue growth by proactively selling the Bioprocess portfolio to biopharmaceutical and academia clients, developing strong customer relationships, conducting presentations, and leveraging internal resources to support sales objectives. This role involves significant local travel and requires a strategic approach to customer engagement and sales data analysis.
The Field Application Specialist will support sales teams with product expertise and technical support, ensuring effective design and implementation of products. Responsibilities include conducting demonstrations, providing technical assistance, analyzing customer feedback, and delivering training and workshops. Collaboration with quality and sales teams is essential for achieving product performance and customer satisfaction.
The Field Account Manager will be responsible for driving revenue growth by managing relationships with key (bio)pharmaceutical accounts, proactively selling BioProcess Solutions, identifying new market opportunities, and collaborating with internal teams to support sales initiatives.
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