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The Senior Resolution Specialist will assist operations and leaders in achieving objectives, manage complaints, support and train Resolution Specialists, and provide recommendations for operational improvements while ensuring client satisfaction.

The Scheduler directs daily route and trip operations within a call center environment, ensuring effective communication with drivers and transportation providers. Responsibilities include organizing trips, providing driver assistance, reporting incidents, monitoring performance metrics, and maintaining communication. The Scheduler is also responsible for timely assignment of rides and suggesting process improvements.

The Talent Acquisition Specialist at MTM Transit will handle the full recruitment process for hourly onsite employees, including job postings, candidate onboarding, and community outreach to build candidate pipelines. Responsibilities include conducting interviews, managing job fairs, and maintaining communication with leadership regarding recruitment progress.

The Senior Analyst will provide financial reporting and insights to the executive team and board, engage in financial modeling, support M&A initiatives, prepare quarterly MD&A reports, and assist in budgeting and forecasting processes.

The Administrative Assistant provides clerical, reception, and administrative support, including handling phone calls, data entry, managing office equipment, and maintaining effective communication with customers and management. Responsibilities also include ensuring confidentiality, tracking replacements for IDs, and maintaining filing systems. A high level of professionalism and compliance with HIPAA regulations is essential.

As a Support Representative, you'll assist with customer service tasks such as scheduling trips, verifying eligibility, and coordinating communication between clients and facilities. You'll work towards achieving key performance indicators while providing a positive customer experience and may support special projects as your skills develop.

The Manager of Safety at MTM Transit oversees the implementation of safety regulations and compliance with state and federal guidelines. Responsibilities include managing safety culture, overseeing safety programs, monitoring insurance claims, conducting audits, and leading safety meetings. The role also involves reviewing accidents, managing drug programs, and ensuring all safety documentation is current.