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Oversee daily operations of a high-volume ADA Assessment Center, ensuring production, quality, contractual compliance, reporting accuracy, staffing, and customer satisfaction. Lead and coach staff, monitor metrics and workloads, manage budgets and data processes, implement operational improvements, support recruitment, and coordinate with internal and external partners. The role also provides administrative guidance, develops procedures, promotes accountability, and ensures adherence to organizational policies and contractual requirements.

The Program Director manages transportation services, acts as a liaison with clients, ensures compliance with contracts, and oversees business outcomes and budget management.

Gather reporting requirements from stakeholders, translate them into report specifications, coordinate with BI team to develop and validate reports, ensure data accuracy and compliance, provide stakeholder support and status updates, and identify process improvements for report creation and delivery.

Lead and manage a multimillion-dollar transportation program, supervising direct and indirect reports, meeting contract SLAs and budget goals, serving as primary client liaison, ensuring regulatory compliance and service quality, driving performance management, stakeholder engagement, and staff development.

Lead regional safety program for the East Region, developing SOPs, training, audits, reporting, and investigations. Ensure compliance with DOT, OSHA, and drug/alcohol programs, provide leadership to regional safety staff, create dashboards and training materials, and collaborate with operations, HR, and marketing to drive safety culture and improvements.