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The Ombudsman investigates and resolves member issues, collaborates with advocacy groups, and develops processes to enhance member experience, ensuring effective communication and support for members.

The Manager, Finance will oversee contract analysis, budgeting, client reporting, and accounts receivable management while providing insights and ensuring timely deliverables.

The Program Director manages transportation services, acts as a liaison with clients, ensures compliance with contracts, and oversees business outcomes and budget management.

Handle inbound calls from members, clients, and facilities as the frontline representative. Provide customer care, navigate systems to resolve issues, and escalate complex cases as needed. Work on-site and follow MTM Health service standards to support access to care.

Lead and manage operations and staff to ensure contract compliance, client satisfaction, budgetary goals, and safe, cost-effective transportation services. Act as primary client liaison, oversee performance management, stakeholder relations, process improvement, and staff development while enforcing contract SLAs and government compliance.

Gather stakeholder reporting requirements, write clear report specifications, coordinate with BI to build and validate reports, analyze data accuracy, support stakeholders, and improve reporting processes.

Manage sourcing, onboarding, training, performance improvement, audits, inspections, and offboarding for independent driver providers in a defined geographic area. Serve as primary contact for IDP service requests, ensure compliance with regulations and KPIs, liaise with internal and external teams, and use data to drive operational improvements and provider satisfaction.

Lead and manage a multimillion-dollar transportation program, supervising direct and indirect reports, meeting contract SLAs and budget goals, serving as primary client liaison, ensuring regulatory compliance and service quality, driving performance management, stakeholder engagement, and staff development.