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Supports the SAS Viya AML production platform by investigating incidents, troubleshooting applications and ETL pipelines, writing SQL, managing Linux virtual machines and PostgreSQL on Azure, overseeing releases, and conducting disaster recovery tests. The role also requires stakeholder collaboration, clear communication, ITIL-based incident and change management, and ongoing awareness of banking technologies and regulations.

Provides second-level production and application support for internal and external systems. Investigates technical issues, outages, and escalations; maintains Hyperion and Essbase environments; manages patching, provisioning, changes, testing, integrations, documentation, audits, and recovery efforts. Collaborates with technology teams, vendors, business partners, and clients while supporting 24x7 operations. Leads technical research and implementations, ensures security and regulatory compliance, and mentors intermediate analysts.

Leads a team responsible for the operations, development, integration, and support of payment technology systems, including SWIFT, wire, ACH, Instant Payments, and Zelle. Oversees production support, incident management, vendor relationships, API integrations, project delivery, compliance, and process improvements. Partners with business and technology stakeholders to align payment initiatives with organizational goals while coaching engineers and analysts.

Supports US Finance and Wholesale Bank operations through daily P&L reporting, month-end and quarter-end reconciliations, independent price verification, accounting compliance, and financial controls. Analyzes Capital Markets and Treasury products, resolves reporting issues with cross-functional teams, supports new product onboarding, and improves reporting processes using Excel, Alteryx, and Power BI.

Negotiate and execute repo, derivatives, securities financing, and related trading agreements. Oversee documentation policies, regulatory alignment, credit risk mitigation, data accuracy, and contract workflows. Partner with trading desks, relationship managers, risk teams, clients, regulators, and legal colleagues while supporting KYC and Dodd-Frank compliance requirements.

Processes and verifies wire-transfer documentation, investigates errors and discrepancies, resolves out-of-balance conditions, and completes account adjustments. Ensures accuracy, compliance with procedures, service-level agreements, productivity targets, and client satisfaction. Prioritizes workflow, performs quality checks, supports team members, escalates issues appropriately, and works flexible processing-center hours, including evenings and weekends.

Support fixed-income front-office trading applications in a production environment. Resolve complex incidents, troubleshoot software and operational issues, interpret server logs, monitor services, and assist with releases and bug fixes. Collaborate with traders, business analysts, developers, vendors, and technical teams during outages and infrastructure maintenance. Use Unix, Python or Shell scripts, SQL, Bloomberg TOMS or Broadway, and ITRS monitoring tools for troubleshooting and reporting.

Leads credit assessment and ongoing risk management for CIBC’s US leveraged lending portfolio. Evaluates transaction structures, financial performance, leverage, liquidity, covenants, and repayment capacity; reviews portfolio credit assessments; identifies emerging risks; prepares recommendations; applies credit risk methodologies and regulatory guidance; and collaborates with banking and capital markets partners while maintaining independent risk judgment.

Perform business analysis and solution design for lending and PM tools: gather and document complex requirements, lead solution design, support implementation and production issue resolution, mentor teams, drive process improvements, ensure compliance and risk controls, and produce stakeholder communications and QA artifacts.

Supports institutional client coverage for fixed income, currency, and commodity products from CIBC’s Chicago trading floor. Manages an assigned client portfolio, prices, executes, and books trades, monitors and mitigates risk, follows policies, tracks market trends, and partners with trading, risk, origination, and structuring teams. The role also provides backup support, develops client relationships, identifies new business opportunities, and contributes to revenue and notional targets.