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Performs moderately complex administrative and billing tasks: process invoices, premium payments, and adjustments; verify billing data; maintain audit-ready records; respond to internal inquiries; assist onboarding; follow workflows and escalate non-standard issues.

Serve as primary client contact for employee benefits, managing onboarding, renewals, compliance filings, plan documentation, and open enrollment. Prepare and present executive summaries, analyze claims and benchmarking, solicit market proposals, coordinate with carriers and internal teams, and ensure accurate, timely client service and relationship management.