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Supports and grows Certified Partners within an assigned territory by driving SaaS adoption, partner tier conversions, pipeline development, training, product demonstrations, and deal acceleration. The role manages partner relationships, tracks CRM metrics, supports system designs and bills of materials, assists with end-user meetings, and coordinates technical integration support and internal territory collaboration.

Serve as the technical owner and main contact for a customer account, managing lifecycle activities (deployment, migration, upgrades), troubleshooting Genetec systems, coordinating escalations, conducting QBRs, producing SOWs, recommending optimizations and product updates, and liaising with internal teams to ensure long-term system success.

Own and grow named strategic accounts: develop account plans, influence stakeholders, position Genetec SaaS products, drive cross-sell/upsell, deliver demos and training, manage forecasts/quotas, update CRM, and coordinate cross-functional teams to meet business objectives.

Design, develop, deliver, and measure enablement programs for GTM teams. Diagnose performance gaps, create curriculum and certifications, manage onboarding and partner readiness, deploy learning experiences (ILT, eLearning, videos), govern content, leverage AI and LMS tools, and measure effectiveness to drive adoption, productivity, and business outcomes.

Support sales by delivering product demonstrations, designing custom access-control and video solutions, running proofs-of-concept, advising on architecture, and providing technical pre-sales expertise and feedback to improve products and processes.

Territory Account Executive responsible for growing Genetec adoption across public safety and public administration customers in ID, UT, WA, and OR. Focus on expansion with existing customers, new-logo acquisition, partner collaboration, marketing/tradeshows, and disciplined CRM and forecasting. Evaluate against sales targets, references, and product knowledge.