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The IT Product Lead - CRM manages Salesforce-based CRM and client portal products, ensuring technical alignment with business goals, driving continuous improvement, and overseeing product performance and vendor management.

This role involves designing IT solutions within the Salesforce ecosystem, ensuring integration with existing CRM portfolios, and overseeing architectural standards. Responsibilities include stakeholder engagement, overseeing technical governance, continuous improvement initiatives, and leading a team to support GPO business objectives.

The IT Product Lead - CRM manages the CRM and client portal products, focusing on technology delivery and collaboration with stakeholders. This role guides technical decisions and supports GPO operations, ensuring alignment between business needs and product strategy.