Leads the strategy, roadmap, execution, commercialization, and growth of G2 Risk Solutions’ Bankruptcy Risk Solutions product portfolio across the Americas. Owns product vision, customer discovery, market research, prioritization, and KPI performance while partnering with Engineering, Data Science, Sales, Marketing, Operations, executives, and enterprise customers. Defines requirements and user stories in Jira, supports modernization and migrations, and drives data- and AI-informed product decisions.

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.