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Manage a portfolio of financial-services clients through proactive communication, profiling, onboarding, and relationship support. Ensure accurate Source of Funds documentation, KYC and AML compliance, identify churn and risk signals, validate client information, and escalate concerns. Provide high-quality service across calls, chats, email, and face-to-face interactions while collaborating with compliance, operations, and support teams. The role requires Chinese and English fluency, strong financial-product knowledge, analytical skills, and experience using Salesforce and Tableau.

Provide multilingual (Chinese/English) customer support via chat, phone, and email; verify client documents; escalate issues using Salesforce or Jira; update clients and prepare reports; meet quarterly KPIs and attend required training.

This is a general application for potential future roles at Exness. Candidates may experience rewarding tasks with significant responsibilities.

As a Customer Support Executive, you'll provide technical support, resolve client issues, and manage requests using Salesforce and Jira while ensuring excellent service communication in Arabic and Turkish.

Provide multilingual customer support and issue resolution through live chat, phone, and email. Process requests, troubleshoot technical issues, verify client documents, escalate cases through Salesforce or Jira, provide status updates, prepare reports, and meet quarterly KPI targets. The role requires English and Uzbek communication skills, accuracy, multitasking, reliability, and a customer-focused approach.

Provides multilingual customer support and issue resolution through live chat, phone, and email. The role processes requests, troubleshoots technical issues, verifies client documents, escalates cases through Salesforce or Jira, communicates status updates, prepares reports, and meets customer service KPIs.

Provide client support via live chat, phone, and email; troubleshoot and resolve issues; escalate via Salesforce or Jira; verify client documents; prepare reports; meet quarterly KPIs; attend company training; and perform ad hoc tasks. Role begins remote with relocation to the Southeast Asia support office after 2–3 months.

Provide client support via chat, phone, and email; resolve issues, verify documents, escalate via Salesforce/Jira, update clients, prepare reports, meet KPIs, and perform ad hoc tasks.