The Tier-2 Support Engineer will manage escalated technical issues from Tier-1 support, providing advanced troubleshooting and resolution. Key responsibilities include documentation of solutions, effective communication with customers, and collaboration with Tier-1 and Tier-3 support teams. Continuous learning and support of the Tier-1 team as needed are also essential.

The Enterprise Account Executive is responsible for acquiring new business customers across the USA, executing sales strategies, managing the sales pipeline, and collaborating with teams to communicate client feedback. The role emphasizes meeting sales targets and involves end-to-end sales management via virtual and onsite presentations.