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The Software Engineer will build backend services for campaign management, integrate with external APIs, and ensure system reliability while developing AI-driven features for restaurant marketing.

Manage a portfolio of global enterprise accounts, driving retention, expansion, profitability, and customer outcomes. Serve as a trusted advisor by applying restaurant technology and operational expertise, data-driven insights, and product knowledge. Identify upsell and cross-sell opportunities, resolve complex business challenges, manage stakeholders, negotiate positive outcomes, track performance metrics, advocate for customers, and influence product improvements and cross-functional teams.

Monitor KPIs and business health across customers, segments, and systems; identify anomalies and investigate root causes across data, operations, and product changes. Build dashboards, alerts, and monitoring systems, collaborate with Engineering, Operations, and Product on issue triage, and create documentation and playbooks that improve response times and data quality practices.

Design, build, and scale highly available backend services and APIs for a D2C ordering and storefront platform. Collaborate with front-end engineers and product teams to implement merchant configurations, ordering flows, and performant distributed systems.

Design, build, and maintain Java backend services for order lifecycle, payments, device sync, and restaurant workflows. Improve APIs and event-driven systems for low-latency multi-device coordination and offline-first syncing. Collaborate with Android engineers, product, and cross-functional teams, ensure code quality through testing and observability, and own production services used in live restaurants.

As a Backend Engineer, design and implement scalable systems and APIs, ensure system performance and security, and collaborate with teams. Mentor junior engineers based on seniority.

As Product Manager Growth at Otter, you'll focus on product-led growth strategies, improving acquisition, activation, and retention through experiments and feature development, and collaborating cross-functionally with teams.

Build and evolve Otter Insights by shipping full‑stack features with end-to-end ownership. Implement React/TypeScript micro-frontends, integrate data via GraphQL, ensure data correctness with platform teams, add analytics/BI features (dashboards, reports, chat with data), create reusable frontend components, and maintain quality through Jest and Cypress testing and performance frameworks.