Top Tech Jobs & Startup Jobs

Leads customer communications strategy and transformation across email, SMS, letters, digital, CRM, print, and service channels. Builds communication frameworks, roadmaps, prioritization models, governance, and performance reporting while ensuring compliance and customer focus. Manages and develops a communications team, partners with Technology, Product, Marketing, Operations, Customer Experience, and Compliance, and drives improvements to customer journeys, operational efficiency, and business outcomes.

Drive business development for Bupa’s Specialist Products portfolio in the large corporate market. Build strategic relationships with brokers, intermediaries, and clients; generate new business and revenue; lead complex tenders; present solutions to senior decision-makers; support client implementation; and collaborate with product, proposition, and marketing teams. The role requires strong commercial judgment, negotiation, stakeholder management, and experience operating in a regulated environment.

Engage Bupa Global members by phone and email, handling renewals, retention, policy changes, quotations, and customer queries. Assess member needs, recommend suitable options, meet sales and quality targets, maintain accurate CRM records, and deliver excellent service throughout the customer journey.

Designs, implements, administers, and improves Cisco ISE and NAC services across wired, wireless, and remote networks. Manages AAA, 802.1X, device profiling, posture assessment, segmentation, guest access, and Zero Trust policies. Troubleshoots complex access issues, maintains platform resilience and documentation, leads testing and upgrades, and delivers roadmap initiatives. Collaborates with network, security, infrastructure, engineering, product, and business teams while supporting both operational services and project delivery.

Leads Bupa Global’s product innovation strategy for international health insurance. Identifies and validates opportunities, designs new products and benefits, builds innovation pipelines, develops business cases, and guides initiatives through approval, implementation, launch, and performance evaluation. Collaborates with product managers, regional teams, and cross-functional stakeholders to adapt global innovations to local market, regulatory, and operational requirements. Shapes future system capabilities and influences delivery across multiple markets.