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Manage supplier development and readiness for automotive programs: track project milestones, audit and qualify suppliers, monitor cost/quality/delivery, mitigate supply risks, and lead cross-functional collaboration to resolve supplier issues from pre-production through mass production.

Lead and coach frontline Tier 2 Customer Solutions teams to deliver consistent, high-quality customer experiences. Set expectations, monitor KPIs and feedback, remove friction, and translate company priorities into team execution. Partner cross-functionally to resolve systemic issues, support hiring and onboarding, and travel regularly to Scout locations to reinforce culture and operations.

Serve as an advanced support resource resolving escalated, complex customer issues end-to-end. Mentor Tier 1 agents, manage escalations, investigate root causes, collaborate with Product/Engineering/Aftersales, contribute to knowledge base and process improvements, and advocate for customers while balancing policies and operational constraints.

Serve as an advanced support specialist resolving escalated, complex customer issues; mentor Tier 1 agents; coordinate cross-functionally with Product, Engineering, and Operations; identify root causes and drive process and knowledge-base improvements to enhance the customer experience.

Serve as escalations lead resolving complex customer issues, mentor Tier 1 agents, coordinate cross-functionally with Product/Engineering/Aftersales, identify root causes, improve processes and knowledge base, and advocate for exceptional customer experiences.

Lead definition and delivery of the Accessories product roadmap, align cross-functional teams, manage P&L and supplier/manufacturing relationships, drive stage-gate product launches, and coordinate SKU, inventory, and change processes to deliver accessory products from concept through retail launch.

Provide on-site Plant IT support for manufacturing systems and infrastructure (networks, servers, clients, MES/HMI, barcode scanners). Maintain and patch systems, manage assets, troubleshoot tickets, document work, support continuous improvement, execute projects, and ensure high availability in a 24/7 production environment on a DuPont shift schedule.

The role involves developing powertrain systems and optimizing OBDII diagnostic calibration strategies, collaborating with cross-functional teams, and ensuring compliance with emissions regulations through data analysis and vehicle testing.

Lead definition and implementation of OBD over UDS for a software-defined vehicle. Own diagnostic communication concepts, requirements, and traceability across domains. Align cross-functional teams, review diagnostics designs and traces, guide development teams, and support prototype through production stages to ensure scalable, secure, and serviceable diagnostic behavior.

Lead end-to-end delivery of Scout's automotive cloud and connected services, overseeing multi-workstream execution (OTA, diagnostics, mobile, data, cloud). Align cross-functional teams and external partners, enforce governance, report program status to leadership, mitigate risks, remove delivery bottlenecks, and adopt scalable PM tools and processes (Jira, Confluence, PMO reporting).