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Serve as technical and strategic advisor to sales, leading complex discovery, demos, POCs, ROI analyses, and executive engagements to win and hand off e-commerce and retail accounts.

Administer and optimize Salesforce, Gainsight, and Pendo for Brands and Retailers services. Maintain integrations and data consistency, configure AI capabilities, troubleshoot platform and data issues, build scalable automations, and support Services teams to improve adoption and operational efficiency.