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Provides client support by answering questions, troubleshooting software issues, escalating bugs, and communicating professionally through phone, chat, and email. The intern will develop product knowledge, problem-solving skills, and understanding of the philanthropic technology sector while collaborating with an early-career support team. The role requires current enrollment, 20 or more weekly hours, and a commitment of at least nine months.

Provide technical support for SmartSimple SaaS clients by triaging tickets, troubleshooting configurations, workflows, reports, integrations, and data issues. Document resolutions, escalate complex problems, test engineering fixes, support feature adoption, and train clients. The role requires clear communication, ticket management, KPI performance, cross-functional collaboration, and continuous process improvement. Occasional travel may be required.

Leads end-to-end SaaS implementation projects for philanthropy and nonprofit customers, from discovery and planning through go-live and transition to support. Responsibilities include project scheduling, resource coordination, stakeholder communication, risk and scope management, solution validation, data migration, integrations, UAT, executive reporting, and cross-functional collaboration. The role also supports presales scoping and continuously improves implementation methodologies, templates, and playbooks.

The Principal Software Engineer will embed with product teams to solve complex technical problems, deliver production code, and make application and service-level architectural decisions. The role owns shared services, reliability, performance, incident response, and cross-system issue diagnosis. It also leads solution design, mentors engineers through influence, supports multiple products and domains, and establishes effective standards for AI-assisted software development.

Foundant Technologies seeks passionate individuals for a general inquiry position to connect with potential team members and nurture talent.