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Support and troubleshoot large enterprise networks (switching, routing, firewalls, load balancers, SAN). Perform incident response, RCA, firmware/patch management, proactive monitoring, automation scripting, documentation, runbooks, stakeholder communication, and participate in on-call rotation.

Serve as a Cloud FinOps Success Manager advising Azure customers on billing, licensing, and cost optimization. Conduct business reviews, own post-sales relationships, document processes, define KPIs/SLAs, and deliver scalable FinOps onboarding, provisioning, reporting, and escalation practices to ensure high customer satisfaction.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

Provide onsite first/second-level desktop support via phone, walk-in, and ServiceNow tickets. Troubleshoot hardware, OS imaging/configuration, printers, mobile devices, basic networking and VPNs. Maintain ticket updates, knowledgebase articles, and client documentation; participate in help desk queue and occasional on-site travel.

Design, implement, govern, and support enterprise Microsoft Power Platform solutions. Own platform architecture, ALM, environment and DLP policies, CoE governance, and integrations with Microsoft 365, Azure, and third-party systems. Build Power Apps, Power Automate, Copilot-driven solutions using Dataverse, implement CI/CD pipelines, monitor reliability, troubleshoot production issues, and enable citizen developers while enforcing security and compliance.

Presales Enterprise Architect engages with sales and clients to design scalable, enterprise-wide IT architectures across cloud, networking, storage, virtualization and security. They produce high-level designs, support proposals and RFPs, advise on industry best practices and regulations, harmonize roadmaps with partners, mentor junior staff, and evangelize solutions at customer and industry events to drive sales and client success.

Outbound prospecting to identify and qualify commercial-sector clients (state, local, education, government); articulate IT modernization, cybersecurity, cloud, and compliance value; book meetings, maintain CRM records, support sales executives, and hit outreach and pipeline targets.

Lead presales engagements to design enterprise-wide, scalable IT architectures aligning customer business goals with Blue Mantis and OEM roadmaps. Drive technical proposals, RFP responses, and demonstrations while advising clients on cloud, security, networking, and compliance. Evangelize solutions publicly, mentor junior staff, and collaborate with sales, delivery, and partner teams to ensure successful implementations and growth.