Maintain and optimize servers, networks, endpoints, communication systems, and security software. Provide desk-side and remote support, manage ServiceDesk tickets, onboard and offboard employees, configure devices, and administer Office 365 or Google Workspace. Maintain hardware logistics and asset records, support network upgrades and laboratory infrastructure projects, enforce IT governance and ISO 27001-aligned policies, manage incidents, and improve service processes while collaborating with international IT teams and vendors.