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Lead global brand, content, and external communications to advance Versaterm's market position. Drive media and analyst relations, executive visibility, product launches, crisis management, and SEO-informed content strategy. Oversee creative direction, agency partnerships, and integrated editorial planning. Build measurement frameworks, develop senior leader communications, and integrate AI to improve workflows and team effectiveness while ensuring compliance with public safety security requirements.

Lead global brand, content and external communications to strengthen Versaterm's market position. Oversee media and analyst relations, executive visibility, product launches, crisis management, content strategy, creative direction, and cross-functional alignment. Build team capability, integrate AI into workflows, and measure impact of communications to drive awareness and growth.

The Director of Customer Success leads the customer lifecycle, ensuring value realization, effective solution adoption, and retention across all segments while collaborating with multiple departments to optimize customer experience.

Lead and manage customer implementation projects for a public-safety SaaS platform, coordinating cross-functional teams, ensuring CJIS compliance and security verification, delivering on schedule, and aligning deployments with customer requirements and product capabilities.

The Enterprise Account Executive will drive sales of Versaterm's Public Safety solutions, managing client relationships, and leveraging strategic selling techniques to close deals with government agencies.

Lead end-to-end delivery of large, complex Versaterm implementation projects. Define delivery approaches, own executive client relationships, resolve complex integration and configuration challenges, develop standards and mentor implementation staff, and partner cross-functionally on pre-sales and strategy.

The Director of Customer Success leads post-sale customer lifecycle, ensuring value realization and promoting efficient operations across various customer segments while enhancing cross-functional collaboration.

Lead planning, coordination, and delivery of complex public-safety software implementations. Manage scope, schedule, budget, risks, and cross-functional teams; provide governance, status reporting, and client relationship management. Maintain project financials, invoicing, and revenue recognition. Ensure CJIS compliance and pass fingerprint-based background checks; support go-live and stabilization activities and improve PM tools and processes.

Lead planning, coordination, and delivery of complex public-safety software implementations. Manage scope, schedule, budget, risks, governance, financials, client relationships, and cross-functional teams from kickoff through go-live and stabilization.

Lead preparation and review of consolidated monthly, quarterly, and annual financial statements for U.S. and Canadian entities. Serve as technical accounting SME for complex transactions (ASC 606, business combinations, leases, stock compensation), support audits, enhance controls, drive close process improvements, partner with Tax/Legal/FP&A and support M&A, system implementations, and scalable accounting processes in a PE-backed SaaS environment.