Top Tech Jobs & Startup Jobs

Leads process optimization and operational readiness for employee benefits billing and plan-design data exchanges. Analyzes current and future-state processes, establishes controls and exception management, manages improvement projects, and drives change adoption. Partners with Finance, Operations, Claims, Actuarial, technology providers, and other stakeholders to resolve data-related billing issues, assess customer and financial impact, define requirements, monitor KPIs, and improve customer and employee experiences.

Leads the enterprise ServiceNow CMDB product vision, roadmap, governance, and operations. Manages CMDB professionals and drives modernization, CSDM alignment, data quality, service modeling, Discovery, Service Mapping, integrations, lifecycle governance, and certification. Partners with infrastructure, cloud, security, application, and operations teams to improve service visibility and operational outcomes. Establishes controls, ownership models, KPIs, and sustainable processes that make the CMDB trusted, scalable, and AI-ready.

Lead enterprise Voice of Customer product strategy, roadmap, governance, and platform investments. Drive customer insights, survey programs, journey analytics, and AI/text analytics activation. Manage vendor relationships, prioritize VoC investments, and lead a small product team. Influence senior stakeholders, align cross-functional Agile delivery, and translate customer feedback into measurable business outcomes and improved retention.

Supports customers throughout the business auto claims process by communicating through phone and email, gathering and analyzing claim information, resolving inquiries, making recommendations, and collaborating on customer-focused projects. The internship develops communication, problem-solving, decision-making, analytical, teamwork, and professional skills while providing exposure to insurance and financial services.

Leads consumer growth and experience strategy across the employee benefits lifecycle. Develops strategies for enrollment, product adoption, engagement, retention, and lifetime value; oversees lifecycle marketing, segmentation, personalization, customer journeys, growth analytics, and investment prioritization. Partners with enterprise stakeholders to improve consumer experiences, influence executive decisions, and build a B2C marketing team.

Leads the Personal Insurance actuarial team’s Homeowners rate adequacy analysis, guiding state-specific pricing strategies and business decisions. Partners with actuarial, claims, product, reserving, and modeling teams to establish assumptions, enhance actuarial methodologies, develop analytics tools, and apply statistical modeling and machine learning. Presents findings to senior leaders and drives adoption of actionable insights. The role also manages priorities, deadlines, and a team of actuarial professionals.

Leads the East Region Employee Benefits Relationship Management organization, overseeing leaders and relationship professionals. Drives retention, growth, profitability, customer satisfaction, portfolio performance, talent development, and operational excellence. Establishes regional strategy, develops high-performing teams, strengthens customer and broker relationships, and partners cross-functionally with Sales, Underwriting, Claims, Product, Legal, and Operations. Uses performance analytics and enterprise tools to improve execution, governance, risk management, and customer outcomes.

Evaluate claims operational and financial performance, identify trends and root causes, and deliver actionable insights for business decisions. Develop dashboards, scorecards, KPI reporting, and self-service analytics; apply statistical and hypothesis-driven analysis; communicate findings to executive, technical, and operational audiences; and collaborate with data engineering, analytics, actuarial, product, and claims leaders to improve data quality, governance, and reporting repeatability.

Conduct credit and financial statement reviews for new and renewal loss-sensitive insurance accounts, assessing creditworthiness and financial strength. Partner with underwriters and business leaders, manage collateral needs, improve processes, and leverage AI-enabled tools. The role also involves understanding insurance programs, private equity sponsors, industry dynamics, and credit implications while meeting fast-paced quote-cycle deadlines.

Supports auto claims by retrieving and relaying information, communicating with customers, gathering and analyzing details, making sound recommendations under supervision, and contributing to a positive team environment. Participates in professional development, training workshops, and networking activities while gaining experience in the insurance industry.