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Senior Business Systems Analyst with 8+ years experience to perform business analysis and system design, capture and manage requirements, use SQL and data modeling for analysis, work with JIRA/Confluence, support Agile/Waterfall development, and provide case management expertise. Strong analytical, communication, and documentation skills required.

Manage interrelated, cross-functional projects to deliver business objectives: define scope, plan resources and finances, track risks/issues, oversee vendors, lead change management and communications, report program metrics, and ensure benefit realization and quality across multiple lines of business.

Serve as a hands-on Scrum Master and agile coach for multiple squads: improve agile maturity, remove systemic impediments, drive continuous improvement with data, partner with Product Owners, foster psychological safety, and support scaling initiatives for predictable, high-quality delivery.

Design, develop, and maintain server-side APIs and network components using Node.js/NestJS. Ensure database performance (MongoDB), caching (Redis), security, testing (Jest), and API documentation (Swagger). Collaborate with front-end teams, run diagnostics, fix defects, document processes, and recommend technical improvements.

Lead end-to-end delivery of multi-year retail banking transformation programs. Own roadmaps, break down initiatives, coordinate cross-functional teams, track progress, mitigate risks, and communicate status to stakeholders. Operate independently in ambiguous environments to resolve gaps and ensure program alignment and timely delivery.

Build and maintain server-side logic, databases, and AWS cloud integrations using Python and Java. Design scalable APIs, optimize performance and security, implement cloud-native architectures, and produce technical documentation for high-availability, distributed systems.

Lead technical design and implementation of Pega decisioning solutions (CDH), manage full application lifecycle, integrate Pega with external systems, tune performance, ensure compliance, mentor Pega program team, and drive continuous improvement of decisioning logic.

Design and scale end-to-end data pipelines and RAG architectures for LLM consumption: ETL/ELT, vector databases, chunking/embeddings, data cleaning/PII removal, metadata engineering, low-latency streaming, and evaluation/versioning to support agentic AI.

Lead architecture and implementation of scalable, secure software systems. Mentor engineers, translate product requirements into technical specs, drive SDLC and CI/CD, perform code reviews, solve complex engineering problems, and optimize processes for reliable production delivery.

Lead UX/UI design for enterprise web and mobile apps: create wireframes, prototypes, and high-fidelity designs; maintain component-based design systems in Figma; apply user insights and metrics; present designs to stakeholders; ensure brand consistency; collaborate with developers and cross-functional teams in Agile; use Miro and AWS DevOps for team collaboration.