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Provide advanced end-user, hardware, and server support for clients including MS365/Exchange, virtualization (Hyper-V/VMware), Veeam backups, Active Directory and Group Policy administration, networking/firewall/VPN troubleshooting, LOB application support, documentation, ticketing, and on-call rotations with both remote and onsite work.

Hunt and generate new IT services business across Dallas–Fort Worth through prospecting, networking, events and inbound lead management. Qualify opportunities, manage deals from contact to close, coordinate technical assessments and handoffs, and maintain CRM records while meeting sales and activity targets.

Senior-level IT infrastructure analyst providing L3 escalation and leading infrastructure projects (server refreshes, cloud migrations, network/firewall, security/monitoring). Mentors L1/L2 staff, documents configurations in ITGlue, participates in on-call rotation, and collaborates with vCIOs, PMs, Service Desk, and NOC to ensure successful delivery and support.

Own day-to-day success for a defined book of MSP clients: run recurring client meetings and Business Technology Reviews, build technology roadmaps and budgets, identify and propose risk-reducing solutions, manage onboarding and pre-sales assessments, own account sales pipeline in ConnectWise Manage, and escalate/resolve service or billing issues.