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The Customer Success Specialist at Novir will manage client relationships, communicate needs and objectives, and advocate for customer interests while ensuring satisfaction and smooth operations for vaccination clinics.

The role involves leading the technical vision and architecture, writing production code, designing scalable systems, and collaborating with teams to meet business needs.

The Quality Assurance Manager will lead the development of a QMS for regulatory compliance, oversee product quality assurance, and drive continuous improvement initiatives.

Serve as primary point of contact for assigned customers before, during, and after onsite vaccination clinics. Build and maintain strong client relationships, educate customers on processes, coordinate internally across teams, monitor account metrics, conduct regular check-ins, advocate for customer needs, and maintain accurate CRM records to ensure successful clinics and high retention.