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The Senior Director of Customer Success will lead Axion's customer experience, manage a team, oversee strategic accounts, define success metrics, and collaborate with various departments to ensure customer satisfaction and growth.

Partner with senior leaders to build foundational people systems for scale: performance management, manager enablement, leveling, onboarding/offboarding, feedback loops, workforce planning, and data-driven retention and engagement strategies. Coach managers on sensitive employee relations and collaborate with Recruiting, Finance, and Operations to align compensation and organizational design.