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Designs and maintains automated end-to-end and API tests using Cypress, WebDriverIO, and Karate. Develops test scripts with JavaScript or TypeScript in Node.js environments, executes test suites, analyzes results, identifies defects, and collaborates with engineering teams on resolution. The role contributes to test strategy, regression and performance testing, code reviews, test coverage, and continuous quality improvements.

Consults with enterprise retail customers to understand business needs, design and demonstrate SaaS solutions, develop future-state roadmaps, scope statements of work, and support implementation handoffs. Partners with sales, product, engineering, project teams, and customer success to drive adoption, reduce implementation risk, and demonstrate measurable business value. Requires strong presentation, discovery, solution architecture, retail systems, and customer advisory skills.

Develop product positioning, messaging, value propositions, go-to-market strategies, customer-facing content, and sales enablement programs for Upshop’s B2B SaaS solutions. Manage the product marketing content ecosystem, including governance, discoverability, lifecycle, and measurement. Conduct market, customer, and competitive research to inform messaging and enablement. Collaborate cross-functionally with Product, Sales, Solutions Consulting, Customer Success, and Marketing.

Serve as a pre-sales technical and industry expert for Upshop's retail SaaS platform: engage customers, gather requirements, design solutions, demo product value, draft SOWs, scope implementations, and partner with sales, product, and engineering to ensure successful adoption.

Partner with sales to gather customer requirements, design and demo Upshop SaaS retail solutions, scope SOWs, draft deliverables, lead discovery sessions, provide SME guidance, maintain demo environments, and hand off to project and customer success teams. Act as trusted advisor to executives, develop future-state roadmaps, reduce implementation risk, and support sales events and trade shows. Travel up to 30%.

Serve as a technical presales and implementation expert for Upshop's SaaS retail platform. Work with sales and customers to gather requirements, design solutions, demo products, scope SOWs, and hand off implementations while advising executives and collaborating with product and engineering teams to drive adoption and measurable outcomes.

Lead and develop engineering teams to deliver scalable, high-quality SaaS software. Balance people leadership and technical oversight, participate in architecture, enforce engineering best practices, manage delivery, observability, CI/CD, and cross-functional collaboration with Product, QA, and Ops.