Provide first-line remote desktop support: triage, troubleshoot, and resolve Tier 1 issues via phone/ticketing (Autotask). Support Active Directory and Microsoft 365 account tasks, VPN configuration, Windows hardware/software, DMS, network connectivity (DNS/DHCP), and printer troubleshooting.

Provide Tier 1 hybrid desktop support: triage, troubleshoot, and resolve end-user issues via Autotask, calls, and tickets. Support AD and Microsoft 365 accounts, VPN, Windows OS, printers, DMS, networking, and perform on-site break/fix, reimages, deployments, and VoIP/AP adjustments.

Tier 1 hybrid desktop support role providing initial triage and resolution for end users via Autotask. Manage ticket and call queues, troubleshoot hardware, OS, network, printers, DMS and applications, administer Active Directory and Microsoft 365 accounts, configure VPN, and perform on-site tasks including reimaging, deployments, access point and VoIP configuration. Requires regular travel to client sites in Springfield area.