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The People Operations Supervisor oversees HR functions including employee relations, payroll compliance, benefits administration, onboarding, and HR technology management, while supervising a team.

Reengage prospective clients who paused after initial contact to convert dormant leads. Conduct outreach via phone, email, and SMS, handle objections, document interactions in Salesforce, collaborate with Sales and Client Success, and meet outreach and revenue targets.

Handle highest-priority client escalations, de-escalate sensitive situations, negotiate retention solutions, document outcomes in CRM, identify feedback trends, and partner with Sales, Client Care, and Operations to improve processes and client experience.

Handle warm inbound leads, run discovery calls, recommend and enroll clients into tax resolution programs, manage pipeline from first call to close, build trust using a consultative empathetic approach, and consistently meet or exceed sales targets.

Handle inbound, warm leads by conducting discovery calls, reviewing tax and financial documents, recommending resolution programs, and closing enrollments. Maintain CRM records, meet sales goals, and provide empathetic client advocacy in a high-volume remote phone-sales environment.

Handle inbound phone leads to evaluate clients' tax issues, review financial documents, recommend resolution programs, manage the sales process from consultation to enrollment, document interactions in CRM, and meet sales targets while providing empathetic client support.

Handle inbound, warm sales calls to assess clients' tax issues; review financial documents; recommend and enroll clients in tax resolution programs; manage full sales cycle; document interactions in CRM; meet or exceed sales goals while providing empathetic client support.