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The Head of Revenue Operations will build and lead Crowe’s firmwide RevOps function, translating growth strategy into sales execution. Responsibilities include forecasting, pipeline governance, CRM and commercial data modernization, annual planning, partner target setting, account and whitespace analysis, seller enablement, pricing governance, executive reporting, and change management. The role requires influencing senior leaders and independent partners, scaling teams, improving workflows, and applying AI and automation to increase revenue predictability, selling efficiency, client retention, and cross-sell performance.

Leads Crowe’s firmwide pricing capability, developing value-based pricing processes, governance, analytics, tools, pricing architecture, and commercial guidance. Partners with executives, finance, RevOps, IT, marketing, and client-facing teams to improve price realization, win rates, renewals, margins, retention, and long-term client value. The role also enables pricing adoption through training, pilots, negotiation support, dashboards, and integration with CRM, CPQ, proposals, forecasting, and account-planning workflows.

Leads Crowe’s global resource management strategy, operating model, demand and capacity planning, staffing, utilization, workforce planning, and global delivery integration. Partners with executives and cross-functional leaders to improve resource allocation, delivery economics, employee development, forecasting, dashboards, data quality, automation, and AI-enabled staffing processes. The role also establishes governance, enterprise metrics, flexible capacity practices, and continuous improvement across business units, geographies, and India delivery teams.

Leads enterprise transformation initiatives spanning revenue growth, efficiency, technology, operating, and organizational priorities. Identifies opportunities, develops business cases and execution plans, establishes KPIs, drives pilots and implementation, manages risks and dependencies, coordinates resources and external partners, and supports adoption and value realization. The role partners with executives and cross-functional teams to deliver measurable results while building sustainable capabilities and ownership.

Leads client discovery, requirements gathering, functional design, and configuration of Microsoft Dynamics 365 and Power Platform solutions. Translates business objectives into user stories, process flows, workflows, and solution requirements; conducts functional testing and supports user acceptance testing. Manages functional workstreams, risks, dependencies, and deliverables while serving as liaison between clients and technical teams. Supports adoption through demonstrations, training, documentation, and knowledge transfer, while mentoring junior staff and applying AI tools to delivery.

Advise manufacturing clients on operational performance improvement by assessing shop-floor processes, identifying inefficiencies, developing KPIs and operating systems, and leading Lean, Six Sigma, and continuous improvement initiatives. Responsibilities include operational and financial analysis, process reengineering, strategy development, modeling, staff training and mentoring, client collaboration, and delivering project work within budget and timelines. Weekly travel from Sunday evening through Thursday evening is required.

Supports the design, configuration, customization, administration, testing, deployment, and optimization of ServiceNow solutions across modules including IRM, ITSM, CSM, HRSD, and Security Operations. Assists with requirements gathering, business process analysis, solution workshops, documentation, end-user training, project tracking, status reporting, proposals, and client presentations. The role requires strong analytical, communication, troubleshooting, collaboration, and client-service skills, with travel up to 30%.

Lead and support Workiva GRC technology implementations for clients, including requirements gathering, solution design, configuration, testing, training, deployment, and ongoing support. Serve as a Workiva subject matter expert, translate business needs into technical solutions, support demonstrations and proofs of concept, and contribute to project leadership, client service, and business development.

Leads public sector accounting advisory and internal audit engagements from planning through delivery. Manages teams, client relationships, budgets, resources, testing, timelines, and deliverables. Advises clients on governmental accounting, financial reporting, internal controls, federal grant compliance, risk management, and regulatory requirements. Translates audit findings into actionable recommendations, develops team members, and applies analytics and emerging AI technologies to improve audit quality and efficiency.

Lead audit engagements in Commercial Services industries, manage client relationships, supervise and develop teams, anticipate and resolve client issues, promote service expansion, ensure audit quality and compliance, and stay current on industry and firm standards.