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Own customer success for assigned AssetWorks accounts by driving product adoption, value realization, retention, renewals, and growth. Manage success plans, customer health data, business reviews, issue resolution, NPS surveys, and customer communications. Partner cross-functionally with Sales, Product, Development, Customer Care, and Professional Services to address risks, resolve complex issues, identify expansion opportunities, and strengthen long-term customer relationships.

Design, develop, and maintain full-stack enterprise applications using Angular and C#/.NET. Build RESTful APIs, optimize SQL Server and Oracle database logic, create automated tests, document solutions, participate in code reviews, and mentor developers. Use AI coding assistants responsibly to accelerate development while maintaining security, quality, reliability, and long-term maintainability.

Provide advanced technical support for Azure-hosted applications and customer environments. Troubleshoot database refreshes, upgrades, application errors, batch processing issues, and performance degradation across test and production systems. Collaborate with hosting and infrastructure teams, analyze recurring incidents, recommend long-term solutions, document resolutions, and contribute to knowledge-base content. The role requires customer-facing communication, independent remote work, and coordination across UK and US teams.

The Junior IWMS Project Manager - Intern supports the implementation of IWMS systems by assisting with planning, data analysis, and project coordination to enhance workplace efficiency.

The Software Engineer will design and develop product functionality, collaborate with teams, solve complex problems, and learn new technologies while participating in the product life cycle.

The Resolution Consultant assists customers with software issues, gathers information for resolution, and tracks support requests. They also provide feedback to customers and maintain software instances for troubleshooting.

Lead technical support and escalation for ScanWorks BST and JTAG boundary-scan customers, develop device models, deliver demos, collaborate with development/product teams, mentor junior engineers, and drive process and customer success initiatives.

The Junior IWMS Project Manager - Intern assists in managing IWMS implementation, coordinates project tasks, and supports data analysis and documentation.

Deliver end-to-end software implementations for fleet/asset management clients: gather requirements, configure web applications, create functional/technical specs, manage UAT, deliver train-the-trainer and end-user training, support go-live troubleshooting, build reports, and liaise with development, QA, and customer care.