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Handles inbound calls from warm leads, assesses customers’ insurance needs, explains products and disclosures, closes sales, and identifies upselling opportunities. Resolves insurance and service inquiries while delivering personalized customer support. The role includes paid training for state licensing, requires full-time shift availability, and is performed remotely using multiple systems and a private workspace.

Handle inbound calls from warm leads, identify insurance needs, recommend and sell appropriate products, explain disclosures and coverage, upsell additional services, and resolve policy or service inquiries. Complete paid training to obtain state insurance licensing. The role is fully remote, requires Iowa residency, full-time availability, strong communication skills, multitasking, sales ability, and reliable high-speed internet.

Leads Afni’s training and training development teams across multiple sites. Oversees new-hire, supplemental, and recurrent training delivery; curriculum development; instructor performance; certification; quality measurement; staffing-aligned training plans; and cost management. Partners with operations, HR, workforce management, client services, and clients to resolve performance and delivery issues. Also drives AI adoption, project implementation, coaching, process compliance, and continuous improvement across the learning organization.

Negotiate settlements and payment arrangements to recover funds from uninsured motorists and involved parties. Investigate claims, evaluate recovery opportunities, review case files, research applicable regulations and state laws, locate parties, document activities, maintain compliance, and deliver positive customer service while maximizing recoveries for clients.

Leads insurance sales and service operations in a contact center environment. Oversees frontline leaders, performance metrics, staffing, quality, sales, profitability, budgets, client relationships, employee development, recruiting, training, and operational improvements. Analyzes performance data, manages resources and projects, coordinates policy and process changes, and ensures strong customer experiences while meeting business objectives.

Leads enterprise-wide talent acquisition strategy, workforce planning, high-volume recruiting, team development, recruiting analytics, process improvement, technology oversight, vendor management, compliance, and executive partnerships. The role supports hiring and retention goals across multiple sites while improving candidate and recruiter experiences and recruiting effectiveness.

Drives operational performance improvement through process design, standardization, continuous improvement, quality frameworks, training enablement, and technology implementation. Analyzes operational data, leads structured improvement initiatives, defines workflow and reporting requirements, and partners with Operations, Quality, Training, Technology, Analytics, and Product teams to improve productivity, quality, cycle time, adoption, and scalability without direct people management.

Leads insurance sales and service operations in an on-site contact center. Manages licensed teams, sales and service performance, staffing, quality, budgets, profitability, client relationships, training, recruiting, coaching, and continuous improvement. Analyzes operational data, implements process changes, and ensures strong customer experiences while meeting business objectives.

Analyzes operational, quality, productivity, recovery, and financial data to identify trends, risks, root causes, and improvement opportunities. Supports strategic initiatives through project planning, milestone tracking, reporting, and documentation. Contributes to Lean Six Sigma efforts, process mapping, governance, standardization, workflow analysis, and automation initiatives while translating findings into actionable business recommendations.

The Tech Support Representative provides technical assistance over the phone for cable, router, and internet issues, requiring effective multitasking and strong customer service skills.