Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Supports the legal function through contract workflow coordination, agreement reviews, contract management, legal operations, corporate records, compliance activities, and process improvement. Partners with Sales, Finance, Procurement, and People teams to streamline legal workflows and maintain agreements through execution, approvals, and renewals. Provides organized, detail-oriented support to the Head of Legal while handling confidential commercial information.