Resolves escalated technical issues across remote and onsite client environments. Responsibilities include root-cause troubleshooting, M365 administration, advanced macOS and networking support, AI platform assistance, technology deployment, client communication, documentation, and PSA/RMM administration. The role travels to Los Angeles-area client sites, manages multiple MSP environments, and adapts support for end users, managers, and executives.

Resolve escalated technical issues across remote and onsite client environments, triage scope, perform infrastructure-level troubleshooting (M365, networking, macOS), support generative AI platforms, travel to LA-area client sites for deployments and hands-on fixes, document solutions, and maintain strong client relationships.

Own end-to-end order-to-cash for hardware, products, and services: distributor pricing and ordering, shipment tracking, depot receiving and asset tracking, invoicing in ConnectWise, AR collections, cost reconciliation, and issue resolution. Partner with AI automations and provide on-site depot support to ensure accurate, timely fulfillment and billing.