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Provide remote network and server troubleshooting, resolve escalated issues, implement projects end-to-end, integrate new security technologies, maintain documentation and customer communications, and participate in weekend on-call rotation. Support cloud environments (Office 365/Azure) and use Automate for managed services in an MSP environment.

Design, build, and maintain automations across MSP tools (Power Automate, Zapier, ConnectWise) using PowerShell/Python and APIs. Identify inefficiencies, integrate platforms, monitor stability, document workflows, and partner with teams to prioritize high-impact automation to reduce repetitive work and staffing costs.

Design, build, and maintain automations to eliminate repetitive MSP tasks. Integrate platforms (PSA, RMM, documentation, cloud) via APIs, webhooks, and scripting (PowerShell, Python). Monitor automation stability, document workflows, partner with operations to prioritize high-impact improvements, and reduce staffing costs through scalable automation.