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Provide remote network and server troubleshooting, resolve escalated issues, implement projects end-to-end, integrate new security technologies, maintain documentation and customer communications, and participate in weekend on-call rotation. Support cloud environments (Office 365/Azure) and use Automate for managed services in an MSP environment.

Design, build, and maintain automations to remove repetitive tasks across MSP tools. Integrate platforms using APIs/webhooks, script with PowerShell/Python, monitor automation performance, document workflows, and partner with operations to prioritize high-impact improvements.