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The Support Lead manages Tier 1 and Tier 2 service desk operations, ensuring high-quality support for users, troubleshooting complex IT issues, analyzing performance metrics, and leading a service desk team.

The Program Manager will lead the CPSC eFiling Technical Support program, manage timelines and risks, and coordinate cross-functional teams to achieve program goals.

The Senior Support Analyst will provide advanced technical support for a federal program's eFiling system, troubleshoot application issues, and improve user support.

Provide Tier 1 technical support for the eFiling system, assisting with troubleshooting, resolving issues, and ensuring customer satisfaction.

This position allows candidates to submit resumes for future IT opportunities in the DMV area with KeenLogic.

This role involves submitting your resume for future IT opportunities and answering questions to match you with suitable roles. It's an application process to maintain your information for upcoming roles.

This position allows you to submit your resume for future media opportunities and engage in a short application process.

Provide Tier II deskside and remote support for Windows and Apple workstations: diagnose and remediate hardware/software issues, image/deploy via SCCM, manage Active Directory accounts, support MDM and printers, handle incidents/tickets, perform root cause analysis, and document work in CRM/ticketing systems.