Top Tech Jobs & Startup Jobs

Generate new business pipeline through outbound prospecting, engage decision-makers, lead discovery conversations, and qualify enterprise opportunities. Partner with Enterprise Sales Leaders to advance complex deals, coordinate meetings and demonstrations, communicate platform value, maintain CRM data, and meet activity, pipeline, and revenue targets. The role requires resilience, organization, relationship-building, and a competitive, performance-driven mindset.

Provide technical support for office and remote employees, including hardware, software, network, WiFi, applications, and conference room systems. Manage Windows device lifecycles, onboarding, offboarding, access controls, Microsoft 365 and Entra administration, SaaS platforms, DNS, certificates, customer-facing infrastructure, compliance reviews, documentation, and automation. The role also supports cloud environments and resolves complex cross-platform issues.

Leads the full Customer Support organization across general, enhanced, and premium tiers. Responsibilities include team development, staffing, KPI ownership, escalations, quality and training programs, knowledge management, process improvement, automation, and cross-functional collaboration with Product, Engineering, Sales, and Customer teams. The role also manages workforce planning, reporting, operational projects, and support strategy while serving as the escalation point for complex customer issues.

Lead strategy and execution for revenue operations, aligning Sales, Marketing, and Customer Success. Own GTM systems, data integrity, automation, and AI-driven workflows; build dashboards, forecasting models, and cross-functional processes to drive predictable revenue growth.

Provides frontline customer support for TicketManager users by resolving platform, ticketing, account setup, access, and guest management questions. Communicates through phone, Zoom, email, and chat; troubleshoots issues, conducts customer training, documents cases in CRM and ticketing systems, manages SLA-driven support queues, and escalates complex requests. The associate develops product expertise through training and shadowing while contributing to documentation and identifying recurring customer issues.

Full-stack developer role building and maintaining web applications on AWS using Node.js, PHP, and Java. Develop REST APIs, debug features, work across the full web app lifecycle, and collaborate on product ideation and proofs-of-concept. Requires in-office availability and occasional off-hours support.

Support People Operations and office functions across all offices: manage day-to-day office operations, supplies, catering, meeting spaces, and vendor coordination; provide administrative support to senior leaders and Finance (calendar management, travel, invoices); assist employee engagement, internal communications, and cross-office coordination to maintain a professional, organized, and collaborative workplace.

The AI Revenue Operations Manager will enhance TicketManager's revenue strategies through AI innovation, optimizing systems, data management, and cross-functional collaboration.