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Creates engaging copy from creative briefs across social, email, paid digital, video, print, out-of-home, experiential, and retail channels. Researches and develops concepts from draft through final copy, maintains brand voice across mediums, presents work for feedback, and collaborates with creative teams on longer-form content and product launches. The role is hybrid, with onsite work Tuesday through Thursday in San Francisco.

Manage end-to-end photo and video production from pre-production through post-production. Build schedules, budgets, and call sheets; source and coordinate crew, talent, vendors, locations, permits, and product samples; supervise on-set operations; oversee deliverables, edits, asset management, invoicing, and budget reconciliation. Partner with Art Direction and cross-functional teams to keep projects on time and on budget while improving workflows and maintaining version control and campaign rollouts.

Provide exceptional customer support via email, phone, and social channels; track orders, resolve service issues, coordinate with carriers, maintain accurate records, flag trends, collaborate cross-functionally, meet team metrics, and support CX team initiatives while working Pacific Time business hours including weekends.

Manage end-to-end multi-state payroll using Rippling, ensure compliance with federal/state tax and wage laws, administer 401(k) and equity reporting in Carta, reconcile payroll reports, support audits and close activities, handle employee payroll inquiries, and partner with Finance and People Operations to improve payroll processes.