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Advise product and engineering on designing and delivering an enterprise access control capability on ServiceNow. Guide data models, integrations (PACS, HR, IAM), workflows, governance, testing strategy, and compliance. Review designs, identify risks, and ensure platform best practices, upgrade safety, and maintainable integrations.

Own US South East territory to generate pipeline and close net-new enterprise accounts for mobile wallet credentials, PIAM, and visitor management. Build territory plans, prospect and engage executives, manage pipeline and forecasts in Salesforce, develop channel and partner relationships, represent the company at industry events, and coordinate with Sales Engineering, Product, and Customer Success.

Customer-facing technical role bridging customers and product: lead demos, design solutions, run POCs, support onboarding and integrations, troubleshoot escalations, produce integration docs, and collaborate across Sales, Customer Success, Product, and Engineering to drive adoption and feedback.

Manage high-value enterprise partnerships, drive customer engagement and renewals, lead quarterly reviews, and coordinate implementation of workplace access solutions.

Own end-to-end billing and revenue recognition for a SaaS business line: prepare and issue invoices, reconcile billed vs. recognized revenue, maintain deferred revenue schedules, resolve discrepancies, support collections, coordinate with sales and cross-functional teams, participate in NetSuite implementation and audits, and maintain organized financial records.