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As a Customer Support Representative, you will provide customer service and support to ECP’s end users via phone, email, and a ticketing system. Responsibilities include troubleshooting issues, maintaining customer records in HubSpot, contributing to company initiatives, and participating in an on-call schedule. You will ensure customer satisfaction by following best practices and consistently meeting performance metrics.

The Customer Success Specialist will create and implement programs to enhance customer engagement and satisfaction, maintain customer success tools, analyze feedback and trends, collaborate with various teams, develop training materials, and monitor program performance to drive continuous improvement in customer experience.

The Sales Development Representative will identify potential leads through outreach to assisted living communities and long-term care pharmacies, qualify leads, and assist in software demos. They will also represent the company at trade shows and collaborate with senior sales members to explore new business opportunities, utilizing HubSpot CRM for activity tracking.