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Supervise Operations Specialists processing housing-related applications, payments, move-in assistance, and financial transactions. Ensure accurate records, compliance, reporting, and timely resolution of complex cases. Lead team coaching and performance management, coordinate with Finance, case managers, vendors, funders, and other partners, and improve workflows to increase accuracy, efficiency, and client-centered service delivery.

Provides administrative and operational support to Flexible Housing Pool leadership, including calendar and meeting coordination, correspondence, travel, invoices, inventory, compliance tracking, referrals, data entry, documentation, stakeholder communication, and special projects. The role supports a nonprofit housing program serving vulnerable populations and requires strong organization, communication, discretion, cultural competency, and proficiency with Microsoft Office and Salesforce or similar systems.

Oversee San Mateo housing and Community Supports programs, including staff supervision, service delivery, compliance, quality assurance, stakeholder relationships, reporting, budgets, training, and operational improvements. Represent the organization with health plans, County partners, funders, landlords, and community organizations while ensuring program objectives, contractual requirements, and client service standards are met.

Lead ERP and finance systems strategy, roadmap, and integrations. Oversee Finance Systems team, translate business needs into ERP designs, direct advanced configuration and implementations, ensure data integrity, controls, and scalable integrations, and partner with Finance, IT, and Operations on change management and platform maturity.

Supervise a 3-person AP team and manage full-cycle accounts payable: bill entry, vendor payments, reimbursements, check runs, reconciliations, month-end tasks, and 1099s. Ensure internal controls, partner with HR and Programs, support audits, maintain balance sheet schedules, and drive process improvements while providing backup across accounting functions.

Supervise accounts receivable staff and manage month-end close for corporate cost centers. Administer program and fund accounting, prepare funder invoicing and financial reports, reconcile bank accounts and general ledger, support billing/collections, and ensure compliance with grant and funding requirements while liaising with managers and external funders.

Manage AP/AR and rent roll for a multi-entity nonprofit, supervise accounting supervisors, co-manage month-end close, approve bank transactions, analyze cash flow, oversee 1099s/unclaimed property/bad debt, liaise with auditors and government agencies, handle audit and budgeting queries, and improve accounting systems and processes.