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Deliver training programs, support instructional design and professional development, collaborate with stakeholders, monitor KPIs, promote operational excellence, and ensure compliance with company policies and regulations. The role requires facilitating adult learning, coaching, analyzing performance data, and contributing to continuous improvement.

Supports end-to-end eDiscovery operations across the EDRM lifecycle, including data ingestion, processing, hosting, searching, review support, quality control, exports, and document production. Uses Relativity and Nuix to manage electronically stored information, troubleshoot workflows, generate reports, and maintain process documentation. Collaborates with project managers and cross-functional teams while managing multiple deadlines and contributing to operational improvements.

Support end-to-end eDiscovery operations across the EDRM lifecycle, including data ingestion, processing, hosting, searches, review support, quality control, exports, and document production. Use Relativity and Nuix to manage electronically stored information, troubleshoot workflow issues, prepare reports, maintain documentation, and coordinate with project managers. The role requires strong analytical skills, attention to detail, deadline management, and the ability to handle multiple projects.

Responds to complex customer and client inquiries through phone, email, and written correspondence. Reviews escalated issues, monitors case health, identifies errors, and develops solutions. Creates and updates scripts and procedures for claims and correspondence teams, follows project protocols, collaborates with business partners, and supports supervisors and project managers in resolving operational issues.

Delivers training programs, supports instructional design and professional development, collaborates with stakeholders, monitors KPIs, maintains quality standards, and ensures compliance with company policies and regulations.

Leads legal management consulting and technology implementation projects for corporate legal departments. Responsibilities include solution development, business requirements analysis, solution architecture, project scoping, execution, resource coordination, change initiatives, client and vendor relationship management, service offering development, and team leadership. The role also supports business development, proposal creation, presentations, and delivery of measurable client outcomes.

Develops and delivers global sales training for Epiq’s Legal Solutions business. Responsibilities include assessing training needs, designing learning content, facilitating live training, coaching sales professionals, managing new-hire onboarding, coordinating learning projects, partnering with stakeholders, and evaluating program effectiveness through feedback and business metrics.

Manages multiple eDiscovery client projects and serves as the primary liaison for service delivery. Coordinates schedules, forecasts, requirements, deliverables, quality verification, issue resolution, project records, and client communications. Leads internal and client relationships while ensuring projects meet deadlines, quality standards, and financial and billing requirements. Requires knowledge of eDiscovery, litigation support, database management, data processing, and legal document review.

Drive generative AI adoption across consulting engagements and internal operations. Identify high-value use cases, prototype AI-enabled workflows, create prompts and reusable playbooks, and evaluate emerging technologies. Train and advise consultants, support transformation initiatives, and translate AI capabilities into measurable business outcomes. The role requires strong analytical thinking, communication, influence, curiosity, and adaptability; deep software engineering expertise is not required.

Lead Epiq’s global LinkedIn presence through organic social strategy, paid advertising, content development, audience targeting, campaign execution, testing, and optimization. Partner with marketing, sales, operations, and subject matter experts to translate legal services, legal technology, and AI offerings into B2B campaigns. Measure engagement, website traffic, lead quality, conversion rates, cost per lead, and pipeline influence to drive measurable demand generation and brand growth.