Monitor ACH, debit card, and other payment activity for suspicious transactions; review fraud alerts; assist with account reviews, investigations, disputes, chargebacks, KYC/KYB, enhanced due diligence, documentation, reporting, audits, and compliance reviews. Support fraud-control testing, workflow improvements, and payment operations while developing expertise in fraud prevention, risk management, and financial services.

Provides solutions-focused customer support across contact channels, owning interactions from start to finish. Guides customers on financial products and systems, handles sensitive information accurately, resolves complex issues, escalates appropriately, and contributes to customer experience improvements. Collaborates with teammates, cross-trains, supports other departments, and meets performance standards.