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Manages account relationships and promotional programs for organizations in Ohio. Develops retention and engagement promotions, coordinates schedules and deployments, manages budgets and compliance, resolves organizational issues, supports new implementations, identifies risks and opportunities, and drives process improvements in partnership with sales and e-gaming leadership.

Sell and deliver bingo products, service customers, support sales reps and meet revenue goals. Perform route coverage, lifting and physical tasks, drive company vehicle, complete DOT physical and background/drug screens, and work variable hours including evenings, weekends, and occasional overnight travel.

Develop new business and maintain existing accounts for Arrow’s eGaming products. Build relationships with veteran, fraternal, and charitable organizations; present tailored solutions; drive charitable revenue and member engagement; train clients on compliant gaming operations; build trust; and provide guidance on reporting, regulations, and gaming performance. The role is primarily new-business sales and includes independent territory management, client communication, and travel reimbursement.

Enter and verify customer orders in AS400 and Lansa; manage order changes, returns (ROs) via Salesforce; coordinate with sales, shipping, inventory and production to ensure timely fulfillment and maintain accurate order records and data integrity.

Integrate, install, troubleshoot, and repair electronic gaming systems (hardware, software, firmware). Perform on-site surveys, configuration, and training; coordinate with product support and engineering, comply with state regulations, and provide after-hours on-call support as needed.

Provide hands-on manufacturing engineering support for print and converting operations. Lead continuous improvement projects to improve OEE, throughput, yield, changeover times, and reduce waste. Develop process standards, work instructions, control plans, and support SPC, process validation, and root cause analysis. Identify automation opportunities, partner with Controls/Automation, integrate new equipment, and support production data collection and OEE monitoring across high-mix print, die cutting, collating, and finishing operations.

Develops and executes test plans/scripts for gaming products, tracks and reproduces defects, ensures regulatory and quality compliance, interfaces with development, leads SQA meetings, mentors junior engineers, and contributes to process improvements and project reporting.

Process eTab equipment orders, verify charitable gaming licenses, coordinate fulfillment and installations, generate invoices, support accounts payable and month-end close, maintain audit-ready records for Indiana Gaming Commission compliance, and provide customer service to veteran and fraternal organizations.

Sell Arrow Internationals charitable gaming products to veteran and fraternal organizations; generate new business (80%) and maintain accounts (20%). Build relationships, run trainings, ensure compliance and reporting, drive promotional strategies to boost membership engagement and charitable revenue, and provide ongoing client support.

Process and post daily customer payments, manage billing and collections for electronic usage, track usage data in Excel, handle credits and invoice reprints, follow AR procedures and internal controls, provide administrative and phone support, and perform other assigned accounting duties.