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The Product Financial Support Specialist troubleshoots product issues, manages support operations, and ensures accurate processing of financial transactions in property management technologies.

Support annual business planning, quarterly reforecasts, and variance analysis; maintain investment valuations and Argus files; build and manage financial models; support debt financing and capital markets, produce reporting and presentations, and coordinate with accounting teams.

Support G&A budgeting, forecasting, and financial operations for North America Office portfolio. Prepare and consolidate budgets/reforecasts, analyze allocations and variances, support lease reporting and maintain leasing data in VTS and Yardi, assist BOX revolver administration, partner with cross-functional stakeholders, and deliver ad hoc financial analyses and presentations to inform management decisions and identify cost-savings opportunities.

Leads the North America Office portfolio’s regional FP&A team, overseeing budgeting, forecasting, long-range planning, valuation, financial modeling, leasing forecasts, IFRS reporting, cash flow, and investment performance analysis. Partners with cross-functional teams, accounting, senior leadership, and investors to deliver financial insights and reporting. Drives process improvements, supports strategic decision-making, and coaches a team of 1–3 employees.

Oversee daily operations, leasing, financial performance, compliance, resident experience, and team leadership for assigned build-to-rent communities. Manage occupancy, revenue, rent collections, budgets, inspections, vendor relationships, lease enforcement, reporting, and resident retention. Lead onsite employees, support lease-up and stabilization efforts, coordinate cross-functional activities, and ensure compliance with housing regulations and company standards.

Serve as senior technical lead for enterprise AI initiatives, building and maintaining Copilot Studio agents, Power Platform automations, Azure AI integrations, and governance. Translate business needs into scalable solutions, guide citizen development, support M365 Copilot pilots, document architectures and runbooks, and complete structured knowledge transfer at contract end.

Provide administrative and sales support to the Community Sales Manager: greet and engage visitors, follow up from visit to closing, assist with prospecting and marketing, handle sales office administration (phones, contracts, reservations, scheduling), enter CRM data, and support model and signage maintenance.

Manage day-to-day sales center operations, provide exceptional customer service, drive and support home sales from prospecting through contract execution, coordinate with construction and other departments, and produce competitive market analyses and weekly reports to meet business targets.

Manages complex employee relations cases, workplace investigations, corrective actions, performance improvement plans, and termination documentation. Partners with HR, Legal, Labor Relations, HRBPs, and leadership on sensitive employee matters. Analyzes employee relations trends, supports ER dashboards, recommends policy and training improvements, and delivers employee relations training. The role requires confidentiality, strong judgment, documentation, communication, presentation, and data analysis skills, with travel up to 25% and a hybrid schedule requiring four office days weekly.

Lead multi-region multifamily operations with aggregate P&L ownership, directing Regional Directors to drive occupancy, revenue, NOI, expense control, resident retention, capital planning, compliance, and operational standards across the portfolio. Partner with asset management and ownership on acquisitions, dispositions, and value-creation while building regional leadership, systems adoption, and process improvements.