Provide Tier 2 technical support for Odaseva customers: respond to tickets via phone, email, and chat; troubleshoot escalated issues; collaborate with R&D, Product, and CSM; support Managed Backup Services; assist QA and knowledge base management; and maintain timely customer communication to ensure issue resolution and satisfaction.

The role involves architecting and guiding data management initiatives using Salesforce, providing technical guidance to customers, and collaborating with product teams on data solutions.