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Owns daily IT service delivery, reliability, cost management, and continuous improvement. Leads the help desk, implements and expands Freshservice ITSM into enterprise service management, establishes workflows, SLAs, automations, reporting, runbooks, and knowledge resources. Oversees monitoring and alerting, vendor invoices, SaaS licensing, operational budgets, and support quality. Recruits, mentors, and develops the IT operations team while managing escalations and stakeholder relationships.

Lead quality engineering for new product introduction and existing manufacturing lines. Implement APQP, PPAP, FMEAs, Control Plans, audits, capability studies, and measurement systems analysis. Analyze yield, nonconformance, and RMA data; drive corrective actions and continuous improvement with Engineering, Operations, and Supply Chain. Train cross-functional teams and quality technicians while supporting quality management system development and technical documentation.

Create and manage manufacturing plans using SAP/MRP, schedule and release production orders, maintain inventory and safety stock, support S&OP/D&OP, analyze forecast accuracy and capacity, coordinate suppliers and new product introductions, report shortages and risks, and drive continuous improvement in manufacturing operations.

The Regional Sales Director is responsible for selling DAS solutions, managing sales funnels, and building strategic relationships to exceed revenue targets.