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The Technical Support Analyst investigates incidents, prioritizes and updates them in the tracking system, and communicates with clients. They maintain software knowledge, perform system checks to prevent client impacts, and develop relationships with other departments to improve service delivery. The role may require participation in team shift patterns and weekend work.

The Senior Technical Support Analyst will provide second-level technical application support, investigate incidents, maintain relationships with clients and other departments, and manage technical issues efficiently. Responsibilities include incident prioritization, application system checks, and contributing to project leadership while adhering to best practices in client communication.

As a Junior Sales and Account Manager, you will engage with clients to understand their needs, build account plans, and uncover upsell opportunities. This role involves managing the sales pipeline, executing new business strategies, and maintaining strong relationships with clients. The goal is to drive sales and enhance client engagement in the financial technology sector.