Provides frontline technical support across Windows and Mac endpoints, mobile devices, SaaS applications, conference room technology, and connectivity. Manages device deployments, user accounts, licensing, multifactor authentication, onboarding and offboarding, asset inventories, documentation, and vendor escalations. Supports Microsoft Intune, Autopilot, Entra ID, Okta, and other cloud platforms while contributing to security, automation, IT projects, and continuous service improvements.