Lead northeast airport operations including Tweed-New Haven; oversee station strategy, safety, customer experience, performance metrics, cross-functional coordination, staffing, and continuous improvement to drive on-time performance and NPS.

Manage and optimize Avelo PLUS subscription and Avelo Airlines World Elite Mastercard performance. Own daily metrics, partner relationships, dashboards (Power BI), financial models, reporting, member segmentation, pricing/benefit strategy, and cross-functional execution to drive acquisition, engagement, retention, and revenue.

Lead and support flight attendants at a base to ensure operational excellence, safety, and on-time performance. Coach and counsel crew, coordinate with airport and internal teams, handle administrative duties (cost control, investigations, reporting), maintain FA qualifications, represent the company, and develop crew performance, engagement, and growth.