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Processes and routes incoming and outgoing legal mail and documents for claims staff counsel. Scans, indexes, names, archives, and quality-checks documents, calendars deadlines, manages confidential materials and physical evidence, and coordinates with attorneys, paralegals, vendors, and office staff. The role requires strong organization, discretion, attention to detail, and the ability to manage high-volume administrative work in a fast-paced legal environment.

Conducts complex risk evaluations, field surveys, loss analyses, and consultative services for commercial insurance policyholders. Develops recommendations and service strategies with underwriting and agency partners, participates in business and renewal meetings, and helps improve loss ratios and risk controls. The role also requires mentoring newer staff, maintaining industry expertise, communicating persuasively, and managing multiple projects independently.

Leads Marine Claims strategy and operations, overseeing claims performance, regulatory compliance, customer experience, financial results, modernization, and process improvement. Develops managers and high-performing teams through workforce planning, hiring, coaching, succession planning, and performance management. Builds stakeholder relationships, monitors quality and operational KPIs, manages expenses and settlement authority, and drives consistent, compliant, customer-focused outcomes.

Manage personal lines business development across an assigned Pennsylvania territory by developing agency relationships, appointing new agents, increasing profitable sales, and improving market share and retention. Build agency account plans, analyze performance metrics, negotiate book consolidation opportunities, provide agent and CSR training, gather competitive intelligence, and execute territory strategies. The role requires strong insurance knowledge, consultative selling, negotiation, communication, relationship-building, and extensive travel.

Analyzes small commercial insurance performance at agency, micro-territory, market, and state levels. Evaluates loss ratios, production, portfolio trends, competitive positioning, and financial models; identifies outliers and root causes; develops recommendations; and communicates insights to senior field leaders. Partners with State Managers to establish metrics, monitor goals, support rate reviews, improve business results, and contribute to commercial lines plans. The role also reviews competitor filings and mentors or trains others.

Conducts on-site property risk engineering inspections for complex, high-hazard industrial accounts, including manufacturing and sprinkler-dependent operations. Identifies loss drivers, prepares technical reports, recommends risk controls, and consults with insureds to resolve deficiencies. Collaborates with analysts and internal resources, supports technical projects, and mentors junior consultants. Requires strong property risk expertise, NFPA or Factory Mutual knowledge, technical judgment, communication skills, and regular regional travel.

Leads actuarial projects involving pricing, reserving, predictive modeling, advanced analytics, and regulatory compliance. Analyzes trends, develops exhibits and process improvements, communicates recommendations to management and business partners, responds to insurance department inquiries, and may testify at rate hearings. Provides mentoring and technical guidance to junior team members while supporting multiple priorities and deadlines.

Provides legal opinions and actionable advice to claims handlers on insurance coverage and extra-contractual issues. Develops strategies for resolving coverage disputes, manages selected coverage litigation, reviews proposed coverage actions, and collaborates with underwriting and product teams to improve insurance products. The role focuses on property and casualty insurance policies, including auto, liability, specialty, property, and marine coverages.

Supports enterprise finance through monthly, quarterly, and annual reporting; variance analysis; trend and discrepancy investigations; presentations to senior management; budgeting and forecasting; process improvement; and ad hoc financial analysis. The role also manages individual projects and collaborates with business partners and finance teams to improve reporting and drive business results.

Develop and support business process automations, integrate and analyze complex data, create KPI reporting, identify improvement opportunities, and present project outcomes to management. The intern will work with business stakeholders, interpret process and data flow diagrams, build automations using Python and SQL, and participate in a 10-week summer internship program.