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Monitors servicing performance across non-performing, re-performing, and Non-QM mortgage portfolios. Analyzes trends, service-level exceptions, and root causes; coordinates with departments to resolve issues and improve processes. Reports portfolio results to internal stakeholders and investors, supports audits and investor reviews, and tracks corrective action plans through completion. Maintains professional relationships with stakeholders while ensuring compliance with servicing requirements and investor guidelines.

Leads full-funnel conversion rate optimization across Rocket’s digital properties and partner storefronts. Designs and executes A/B, multivariate, and time-based experiments involving content, user experience, technical performance, and traditional or AI search. Partners with SEO, content, product, and engineering teams, analyzes complex results, accounts for external factors, mentors junior staff, and presents strategic recommendations to leadership.

Leads full-funnel conversion rate optimization across digital properties and search channels. Designs and executes A/B, multivariate, and time-based experiments; analyzes performance amid market noise; and partners with SEO, content, product, and engineering teams. Uses Amplitude, Optimizely, analytics, and AI tools to improve user journeys and AI Search performance. Mentors junior team members and advises senior leadership on experimentation strategy and optimization opportunities.

Supports daily treasury operations, including cash positioning, reconciliations, forecasting, reporting, warehouse line monitoring, settlements, audits, settlement instructions, and bank fee analysis. The intern also contributes to finance close activities and process-improvement projects while developing Excel proficiency and exposure to capital markets.

Originates mortgage loans by building referral networks, generating business, analyzing clients’ financial information, recommending suitable loan products, and guiding borrowers through application to closing. The role requires mortgage origination experience, NMLS and state licenses, strong communication, independent judgment, and client-service skills. It also involves community outreach, relationship management, lead generation, resolving client concerns, and staying current on mortgage products and qualification requirements.

originates mortgage loans, builds referral relationships, develops a book of business, consults with clients on loan products, evaluates financial documentation and creditworthiness, and guides borrowers from application through closing. The role also involves community networking, business development, client education, issue resolution, and maintaining knowledge of mortgage products and qualification requirements.

Guide clients through mortgage applications, underwriting documentation, loan selection, closing, and refinancing. Analyze credit, income, assets, employment, and property information to determine eligibility and suitable loan products. Build referral relationships with real estate and financial professionals, generate leads, maintain a book of business, educate clients, resolve concerns, and promote Rocket Mortgage through community and business development activities.

Guide clients through mortgage applications, approvals, and closings; analyze financial documents to recommend suitable loan products; build referral relationships; generate leads and revenue; educate clients on home buying and refinancing; maintain a book of business; and represent Rocket Mortgage in community and business development activities.

Guides clients through mortgage applications, underwriting requirements, and closing. Evaluates financial documents and recommends suitable loan products while resolving client concerns. Builds referral relationships with real estate professionals and other partners, develops a book of business, generates leads, promotes Rocket Mortgage, educates clients on home-buying and refinancing, and represents the company at community events.

Originates mortgage loans and guides clients from application through closing. Evaluates financial documents, credit, income, assets, employment, and property to recommend suitable loan products. Builds referral relationships with real estate agents and other professionals, develops a book of business, generates leads, educates clients, resolves concerns, and represents Rocket Mortgage in community and business-development activities.