Provide bilingual Spanish and English customer support through email, chat, and phone for carriers, drivers, shippers, and brokers. Resolve billing, payment, subscription, and platform issues; troubleshoot technical problems; train users; document solutions; collect feedback; and collaborate with product, engineering, and sales teams. The role requires weekend and evening availability and supports a SaaS transportation platform.

The Senior Backend Engineer will design, develop, and maintain backend systems, optimize existing code, and collaborate with teams to deliver solutions, while ensuring security and code quality.