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Lead Systems Engineer needed to guide technical teams, enhance AWS and Linux development, support Agile processes, and manage personnel.

The Program Support Specialist is responsible for administrative and operational support, managing tasks, scheduling events, and coordinating with international partners while ensuring smooth daily operations.

Serve as a Scrum Master and SAFe coach for cross-functional operations, engineering, and Tier-3 support teams. Facilitate agile ceremonies and PI planning, remove impediments, manage dependencies and risks, support backlog and sprint execution, track metrics and status, and liaise with stakeholders to drive continuous improvement in a government/DoD environment.

Design, develop, and maintain ServiceNow applications, workflows, integrations (REST/SOAP), and analytics. Troubleshoot Tier 3 issues, support data migration/validation, and collaborate with stakeholders to deliver secure, compliant solutions for a federal mission environment.

Provide Tier 3 application support and administration for ServiceNow and similar workflow/reporting tools: troubleshoot incidents, perform installs/patches/upgrades, manage user access and licenses, monitor performance, and support training and reporting in a mission-critical, on-site government environment.

Lead Tier 3 ServiceNow operations for a mission-critical federal customer: ensure platform stability, manage incident escalations, oversee workflows, SLAs, integrations, reporting, and coordinate cross-functional teams for continuous improvement.